CHRISTIE PAYER
Founder of CPHR. I am a future focused HR professional who loves to connect with people and lead with empathy and intution. I pride myself on developing credibility with clients and building strong relationships to understand the business and make a positive impact.
Over 14 years’ experience positively impacting organisations through shifting perspective and implementing HR strategies aligned with business goals and values. To give you a better feel for what i’ve done take a look at my experience below…
ON PAPER…
- Bachelor of Business - Southern Cross University - Certificate IV in Human Resources - CD University
- Certificate III in Public Safety (Fire Safety) – Sharp Training - Alcohol & Drug Test Training – AWDTS
- Certificate of Training & Assessment – GC Training College - Return to work & Rehabilitation Coordinator Course
SOME OF THE THINGS IVE DONE...
FASHION/RETAIL INDUSTRY
Boardriders – Burleigh Heads QLD
Human Resources Business Partner
Boardriders is a leading action sports and lifestyle company that designs, produces and distributes branded apparel, footwear and accessories for boardriders around the world. Brands include Quiksilver, Billabong, RVCA, Element, DC Shoes. My client group consists of corporate head office eCommerce, Billabong, and RVCA.
Increased engagement within my client group - eCommerce team – Conducted one on one’s with all (60) employees within this client group - built relationships and trust. Facilitated personality profiling workshops with all employees to help each employee understand different thinking preferences and ways of working. Worked through areas where there was a need for improvement and communicated these to the leadership team. Regular one on ones with the leaders to coach and give feedback.
Worked through team structure in the Digital space. Met with leaders in different areas of the business and discussed options with the leadership team, landed on a hybrid way of working – this increased engagement and was beneficial to all stakeholders.
Recruitment - Filled over 30 roles in an 8-month period.
Salary benchmarking for the entire eCommerce team. Due to the nature of recruitment in this space reviewing and making recommendations based on market research. Retained several employees who were approached by competitor companies.
Created and rolled out a presentation to our leadership team around 2022. Shared findings on the current workplace culture shifts we are experiencing and started a conversation around the importance of leading with empathy.
Coordinated mental health training for our employees and leadership team. Supporting our employees through the changes they have been experiencing since the start of the pandemic.
ENTERTAINMENT/MEDIA INDUSTRY
Foxtel Management PTY LTD – Gold Coast QLD
Human Resources Business Partner
The Foxtel Television Centre at North Ryde in Sydney is the headquarters of Foxtel's national subscription television operations. Foxtel also operates two Customer Solutions Centres in Melbourne and on the Gold Coast. My client groups consisted of the 250 employees within the Sales and Customer Group for QLD and supporting Marketing, Media and Public Relations across Foxtel and Foxsports based in Sydney NSW.
Lead engagement projects across client groups resulting in positive culture shifts. One department improved engagement from 56% to 82%. This was achieved by developing and rolling out workshops across Melbourne and Gold Coast contact centres to all individual sales teams and leaders separately. These were run over a month period to discuss current engagement and opportuni- ties for improvement for each team with clear action takeaways.
Part of a project team from across all sites to revamp the reward and recognition system. This was a 6-month process looking at different systems we could implement so that Foxsports and Foxtel had the same R&R.
Worked on the project of transformation for Foxtel structure.
As part of the merg between Foxsports, MCN and Foxtel we recreated the company values. This was a 12 month process of collab- oration with all employees and the Exec team. We ran online jams, interaction walls and workshops to get suggestions and ideas so that the values chosen would be owned by the employees. We would consolidate the feedback we got and take it back to the exec team including CEO Patrick Delaney to shortlist what the values would be. We had an in house marketing campaign to get every- one involved which involved a video that was shown across all sites to engage interest and get everyone on board. I was part of the casting crew for this and was chosen to represent the value authentic for our launch video.
Lead multiple restructures in the Sales and Customer and Telstra groups resulting in a reduction of nearly 180 people and a gross savings of nearly $980,000 in 2019. In 2020 I was part of the transformation team in charge of closing down QLD call centers which included having over 100 redundancy conversations with a team of employees with an average tenure of 5-10 years.
Introduced new ways of communication within the Customer Experience and Call Center Operations group resulting in more awareness of key news and policies relevant in the contact center.
Worked with our Learning & Development team to roll out our internal leadership program – FoxLeader. Using HBDI thinking preference profiling tool to talk through different thinking preferences and how to communicate and get better outcomes with others.
INDUSTRIAL/MANUFACTURING INDUSTRY
AVK – Gold Coast QLD
Human Resources/Safety/Environmental Advisor
AVK group is a European company who specialise in the manufacturing of a high quality range of valves, hydrants, pipe fittings and accessories. My role was based at AVK Currumbin which has 110 employees. Human Resources, WHS practices and the business’s environmental management systems. There is a strong union presence on site.
Took on the project of negotiating the site workplace agreement after it was not accepted the first time. Made changes where necessary and communicated this to employees. Compared the proposed workplace agreement to the Manufacturing modern award to ensure it would pass the BOOT test.
Built strong relationships with union representatives and long-standing site employees to ensure smooth coordination of site operational changes.
Implemented changes to crane operation in one area of the business to reduce the risk of workplace injury. The change to how the crane was used meant employees no longer required a doggers license which saved the business money and made the job safer for employees to complete.
Found a more sustainable waste option for our green sand. Found a landscaping business who now pay AVK Currumbin for the sand rather than us paying for waste removal.
Worked with an external company to have our furane sand treated so that it is no longer classified as contaminated waste. Saving the company over $100, 000 per year and being more environmentally friendly.
Reviewed and updated chemical list. Conducted chemical risk assessments and got register up to date.
Reviewed and slim lined the PPE procedure so that we had stock on hand at all times. Moved the PPE room and allowed this to be accessed by Supervisors and myself only. In 2 months, we saw a saving of over $3000 per month.
HOSPITALITY/HOTEL INDUSTRY
Palazzo Versace Hotel – Gold Coast QLD
Human Resources Generalist
Responsible for ensuring that all 300 staff requirements were met with the highest possible standards. Implementing HR strategies, policies and systems to assist the hotel in achieving its goals. As the world’s first fashion branded hotel, guest’s expectations were extremely high, for this reason we have a strong focus on the recruitment process and employee training.
Reviewed and updated all hotel policies and SOP’s. Created SOP’s where need be. For example, creating an SOP around the stocktake procedure across all outlets to ensure consistency.
Created a new reward and recognition program for hotel employees.
Updated and simplified hotel induction and orientation presentation.
Conducted an audit of all employee files and ensured all required documentation was on file.
Industrial Relations & Employment Relations Project – Being involved in negotiating and implementing a new Enterprise Agree- ment for the hotel. This involved negotiation with Queensland Hotels Association (QHA) and Fair Work Australia (FWA). Coordina- tion of the voting process and through effective communication and consultation achieved an 85% in favor vote from team members.
Updating employment contract templates in line with the current employment law requirements as well as new contract templates in line with the proposed Enterprise Agreement.
SALES/HOSPITALITY INDUSTRY
Wyndham Vacation Resorts Asia Pacific
Gold Coast QLD Human Resources Generalist
Wyndham operates HR in a shared service model and the first year my client group was all sales teams within Asia Pacific. Later my region oversaw HR support for Sales and Resorts for all of Queensland.
Working with the Compensation and Benefits department to recreate the HR monthly report that was distributed to the CEO and entire Management team on a monthly basis.
Working with the Project team to open our new brand and first property TRYP Fortitude Valley. Coordinating 3 group recruitment days in Brisbane to find the ideal candidates to work in the new and exciting hotel.
Restructured the Orientation process for all new Wyndham employees with my HR Coordinator and rolled this out to the HR team.
BUSINESS OWNER/SOCIAL MARKETING
Arbonne International – Online Business
Vegan pure, safe health and wellness products. I started my online business alongside my FT HR role at the end of 2013. I worked hard on this business and became one of the youngest people in Australia to hit the highest level of management in a 12 month period. My customers based in Australia, USA and the UK.
I was chosen to train and speak to groups of up to 4000 people on my business success at the annual Australian conference.
Organizational volume award achiever – Number 1 globally 2015.
Organizational growth award achiever – Number 3 globally 2015.
Collaborated to created an entire online training system for the business. This was great for time leverage and meant that new business owners could do their training online from the comfort of their own home whenever they wanted to.
HOSPITALITY INDUSTRY
Voyages Ayers Rock Resort - Yulara NT
Human Resources Officer
Longitude 131 boutique 5 star hotel with 15 luxury tents. Sails in the Desert 5 star Hotel with 231 rooms and 8 food & beverage outlets. Desert Gardens 4.5 star Hotel with 218 rooms. Emu Walk Apartments, 60 fully self-contained apartments & The Lost Camel 4 star Hotel with 99 rooms and bar facilities.
Working on the project of renegotiating the workplace agreement with the Executive General Manager of Human Resources and communicating this process with senior management.
Living in such a remote area meant I gained some really great HR experience. Due to the fact that employees lived on site, we would also coordinate living arrangements for all employees.
Constructing and implementing a new Reward & Recognition program within the hotels.
Employee questionnaire to establish staff satisfaction in relation to employee facilities. Compiling and analysing these results and liaising with department heads to consider options and costing.
As part of the Human Resources team ensuring all necessary changes were made in order to accommodate the sale of the hotel when there was a change in ownership from Voyages Hotels & Resorts to Voyages Indigenous Land Council Tourism.